Support

We know you can’t afford downtime… so we got rid of it!

CARDWATCH Inc is committed to the highest level of service and technical support.

CARDWATCH™ comes equipped with online support capabilities as well as online help documentation, training and troubleshooting. We also provide staff training upon installation to ensure your team gets the most from your investment right out of the gates. 

Support Options:

5/10 Preferred Client Software Support means you have peace of mind during regular office hours. You have unlimited access to either our phone, email and remote diagnostic support Monday through Friday between 8am and 6pm (EST). After hours support on weekends or between 6pm and 8am is available on a per-incident billing basis.

7/12 Enterprise Software Support means you have peace of mind when you just can’t afford to wait the weekend for your business critical application. You will have unlimited access to either our phone, email or remote diagnostic support 7 days per week between the hours of 8am and 8pm (EST). After hours support between 8pm and 8am is available on a per-incident billing basis.

Software Maintenance is standard with both support options and ensures you can always benefit from the latest feature releases and functionality we have to offer without having to buy expensive upgrade licenses. Standard with our Software Subscription Program or License Purchase options, minor version upgrades and improvements are made available for download at no additional charge. Major version releases may in some cases require remote or on-site technical support for installation or database migration. Your customer support representative will advise you as necessary.

Smart by design…our programmers don’t just write code, they get out in the field, do installs, provide training and work the help desk.  This front line exposure ensures relevant features and functionality that respond to real world issues.

Toll Free Support Access

With our easy to remember toll free support line, your team can access support quickly and easily.

1-877-RSG-SOFT (1-877-774-7638)

or email: support@cardwatchpos.com 

User Self Help Portal: https://cardwatch.freshdesk.com/support/login

 

CARDWATCH Support under Software Subscriptions

When you sign up for our Software Subscription Program, Preferred Client Support and Automatic Software Maintenance and Upgrades come standard. Ask us for a consultation and quotation to upgrade your support to Enterprise level if required for your operation.