Hardware Drivers & Patches

On this page you will find links to some useful resources that relate to some of the POS hardware and peripherals that CARDWATCH deploys.  Please note that this is NOT an exhaustive resource, but rather links to some of the most commonly requested support.  We will update this page periodically with new links.  If you find a broken link, please let us know at support@cardwatchpos.com


NCR RealPOS Hardware & Peripherals:

All NCR RealPOS and SelfServ Terminals and Operating Systems (includes Drivers, BIOS, and OS Hot fixes)



RealPOS25 Terminals – Windows 7 OS drivers


NCR Microchip Driver install instructions (PDF)


RealPOS XR7 Terminals

Field Service Manual including instructions for disk recovery from recovery media (PDF – 51MB)

Disk Recovery Instructions only (PDF – 2MB)

NCR Retail Platform Software (RPSW 64bit; 160 MB zip; Jan2016)

(RPSW link requires password to download, please contact our Help Desk for access)

Integrated MSR for NCR XR7 (7702) Terminal   

 MSR Wedge Configuration Utility User Guide _7702   (1.8MB PDF)

NCRSoftwareWedgeMSR_64bit.zip  (6.6MB)

 NCRSoftwareWedgeMSR_32bit.zip  (5.8MB)


NCR RealPOS 7197 Thermal Receipt Printer | Driver for Win 7 64bitNCR 7197 Thermal Receipt Printer

NCR POS Printer Driver Version 6.1.1 (64bit).msi  | Win7 64bit | .MSI | 5.8 MB

NCR 7197  POS Printer Driver Version 6.1.1 (64bit)  | Win7 64bit |  .EXE  | 0.4 MB)

          Installation Guide for 7197 printer driver | (.pdf  0.75 MB)

          User Guide | .pdf

or you can find all NCR printer drivers (including 32bit) on the NCR support site HERE.  


Series I – Firmware must support USB Printer Class.  See Important Note below!

7197-1xxx/2xxx Receipt

Series II – Printer settings must be configured for USB Printer Class interface

7197-5xxx/6xxx Receipt

For Release 1 and Kiosk printers listed above
Firmware has to be updated to support USB Printer Class
Upgrade to USB Printer Class firmware must be done using RS232 cable
Subsequent USB Printer Class firmware updates can be done over USB
USB Printer Class firmware is copied to the target system during driver install
View Readme.txt for the default directory and instructions for flashing this firmware.
Flash Utility.exe, 05/29/2013, 1161 KB


Epson Technical Reference Guides:

UB-R04 Technical Reference Guide  (includes wireless interface)
The UB-R04 can be used with the following TM printers:
TM-H2000, TM-H6000IV, TM-L90(4**), TM-T70, TM-T70II, TM-T88IV, TM-T88V, TM-T90, TM-U220

 UB-R03 Technical Reference Guide for TM-u220  (includes wireless interface)


HP Thermal Receipt Printer

OPOS drivers for HP printers (.zip, 6.5MB)


HP RP7 (7800) POS Terminal


HP-Warranty Service – FAQ’s and how to get support