About

Lots of history. No baggage.

After more than 25 years in business, there’s a lot behind CARDWATCH that our customers have come to depend on.  Founded in 1983 serving the cash register market, Retail Systems Group (founding company of  CARDWATCH) became an industry leader in the development of Open Platform POS software by 1988.  With an initial focus on the needs of the Food Service Management sector, our mission was to provide state-of-the-art technology that reduced operating costs, improved the customer experience and break all land speed records for transaction time and customer throughput.  In 1990, CARDWATCH™ was born as a real time Meal Tracking application designed to manage meal allocation at the University of Toronto (still a customer to this day).  Since then, our CARDWATCH™ suite of applications has evolved to become one of North America’s most advanced Privilege & Spending Management tools on the market. Today, we are the popular choice for One Card solutions with retirement communities and health care institutions.

The cornerstone of our success has been the satisfaction of our clientèle who time and again look to CARDWATCH for our expertise, depth of knowledge, reliability and unparalleled customer service.

Turn-key Services

As our clients began to realize significant savings by installing PC based hardware over traditional cash registers, the demand for us to recommend and provide hardware and peripheral options became an essential component of our business.  We look at what is best for our clients:  we will recommend hardware configurations that the client can purchase from their own supplier or they may opt to go with one of our strategic alliance Hardware Partners.  In the end, our primary goal is to ensure that you have reliable hardware and support that minimizes or eliminates downtime potential.  For this reason, we only work with national hardware vendors who offer 7/365 support and a consistent track record of fast response and outstanding customer service. In 2004, CARDWATCH selected NCR as it’s exclusive vendor for Point of Sale terminals and on-site support services. Clearly our customers approved, driving hardware sales to new records, resulting in several awards of achievement from NCR North America over the years.

Technology

CARDWATCH™  applications are built using sound architecture and stable development environments that ensure continuity, scalability and  functionality to meet your growing needs. All our applications are fully integrated to compliment each other and to interface seamlessly with countless accounting, billing and dietary applications.  Operating on a standard TCP/IP network, our applications easily interface with a wide range of peripherals such as card readers, scanners, touch screens, scales, printers and more.

In early 2009, CARDWATCH began deployment using Progress Open Edge RDB v10 allowing for increased functionality as well as improved integration with many 3rd party solutions such as Crystal Reports for unparalleled reporting and data mining.  Along with this, a new Web Module was released allowing cardholders to securely access their account status, view transaction history and make deposits to their accounts all from the comfort of their own PC. Future enhancements to this web module include online reservations, food-2-GO orders and booking events.

In July 2010, CARDWATCH rolled out two new integrations for handling bank credit and debit cards to comply with the latest PCI-DSS industry requirements with the announcements of partnerships with TGate Payments (Chicago, IL) and YesPay (London, UK). With these new relationships, your solution will forever be in compliance!

We are currently writing the next chapter in CARDWATCH’s history of success.  Our continuous improvement philosophy keeps us busy making the CARDWATCH experience better and better every day.

Write your own history…

To find out more about our complete CARDWATCH™ Application Suite, please visit our Solutions Page. For more information about our company, our range of services or investment opportunities, please contact Kevin McIntosh, Vice President, at 1-877-953-7575 or complete our Information Request Form.